Setting the Standard

How Professional CPR Is Redefining Quality and Trust in Health & Safety Training

In today’s hyper-competitive world—where online reviews can elevate or destroy a brand and consumer expectations are higher than ever—competence alone isn’t enough. What truly sets a business apart is character. And that’s exactly what defines Professional CPR, a leading health and safety training provider with an A+ rating from the Better Business Bureau (BBB)—a mark of its unwavering commitment to ethics, transparency, and trust.

That commitment begins behind the scenes.

“Transparency starts from the inside and spreads outward,” says Jordyn Kline, owner of Professional CPR. “We model integrity within our team first,  practicing openness in our internal systems and business operations. When our staff understands the 'why' behind what we do, that clarity flows into every customer interaction.”

Training That Starts With Purpose

At Professional CPR, training doesn’t begin with scripts or checklists—it starts with intention. Jordyn has built a culture around understanding why every process matters.

“From day one, we focus our staff training around the 'why'—the purpose behind each task,” she explains. “Knowing how to do something is important, but understanding why we do it empowers our team to serve our clients better and more meaningfully.”

This foundational mindset is instilled across every department, from administrative support to field instructors. The result? A company that doesn’t just deliver CPR certifications—it delivers a consistent, high-quality, and client-focused experience from start to finish.

A Customer Experience That Sets the Bar

Professional CPR's commitment to excellence extends beyond the classroom. Every element of the customer journey—from website design and booking tools to in-person instruction—is crafted with intention and care.

“When someone needs a CPR class, our goal is to make it easy,” Jordyn says. “We want them to find the right course quickly, register with confidence, attend a class led by passionate, knowledgeable instructors, and  receive their certification card on time.”

It’s not just about running a great class. It’s about delivering an exceptional experience at every step.

A National Milestone—Rooted in Local Values

That attention to detail has paid off. Recently, Professional CPR achieved a major milestone by becoming a nationally accredited American Heart Association (AHA) Training Center—one of the highest honors in the industry. This status enables the company to support and oversee AHA training sites across the country, significantly expanding access to life-saving instruction held to the highest national standards.

“We’re proud to use our new Training Center status to help support other Training Sites nationwide,” says Jordyn. “It means more communities will have access to the kind of high-quality, compliant training that saves lives.”

Still, despite their growing national footprint, the company remains deeply committed to its local roots.

“Health and safety training is a pillar of safer communities,” Jordyn adds. “We’re honored to play a role in that, and we give back whenever we can—whether by donating AEDs or training materials,  attending local events, or offering discounts for nonprofit organizations.”

Competition, Collaboration, and Community

In a refreshing departure from industry norms, Professional CPR doesn’t view competitors as threats—but as potential partners.

“We believe there’s more than enough room in this industry,” Jordyn says. “The more qualified providers out there, the safer our communities become. We’ve always made it a goal to support other instructors and health and safety businesses like ours. Quality is one of our core values, and a little healthy competition pushes everyone to do better.”

It’s an ethos of collaboration over rivalry, and one that has contributed to the company’s strong network, reputation, and impact.

Listening Is Leading

One of the company’s most powerful tools? Listening.

“Customer feedback is one of the most important indicators of how we’re doing,” Jordyn says. “We’re a service business—our entire purpose is to serve well. We read every review, and take anything less than five stars seriously.”

Even with consistent quality training and processes, Jordyn insists that every review is a learning opportunity. Any hint of underperformance triggers an immediate investigation—and improvement. This culture of responsiveness and accountability is one of the key reasons Professional CPR has earned and maintained its BBB A+ accreditation, a badge of integrity and trust.

Doing the Right Thing, the Right Way

Ultimately, what sets Professional CPR apart is not just its technical expertise, but its values. In a market where shortcuts are tempting and customer patience is thin, this company has chosen to lead by example—raising the bar for what health and safety training should be.

For customers, communities, and the thousands of individuals who have left a Professional CPR course feeling more empowered, more prepared, and more confident—the impact is real.

And for anyone looking for a company that blends heart with hustle, purpose with professionalism, and service with soul—Professional CPR is setting the standard. Learn more at www.procprclasses.com